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Social Services


110 Rosedale Avenue
Covington, VA 24426-1244
(540) 444-7100

(540) 965-1787 (FAX)


              • Tammy Wilson, Director                                                                      540-444-7100
            • Jennifer McCallister, CSA Coordinator/Interim Assistant Director      540-444-7135
            • Jessica Meadows, Benefit Programs Manager                                            540-444-7111
            • Megan Plott, Family Services Manager                                                         540-444-7143
            • Kayla Sholes, Interim Administrative Services Manager                         540-444-7132

Department of Social Services Board

*Meetings are open to the public and are held the 4th Monday of every month at the DSS office in the Boardroom.  Meetings start at 5:00 p.m.  The lobby door will be open until 5:10 p.m., but will be locked after that point due to security concerns.

NOTE:  The meeting scheduled for Monday, May 27, 2024 has been cancelled due to the holiday.

2024 Board Meeting Schedule

David Crosier, Chairman
Jason Helmintoller
Patrice Jefferson
Eston Burge
Matt Garten
Kathy Carson
Greg Martin



Virginia Department of Social Services

CommonHelp Website, for online applications:


Cover Virginia (Medicaid coverage and health care marketplace):


Mandated Reporter Portal Information:

Please click to login and make a mandated reporter referral  Virginia Child Protective Services Hotline

VDSS now offers a user-friendly, streamlined option for reporting child abuse and neglect, designed for the set of professionals and individuals who are deemed Mandated Reporters by the Code of Virginia. The new Mandated Reporter Portal can be accessed at An overview of the Portal can be found on YouTube here:


Office of Children’s Services

Family Guide to CSA
The Children’s Services Act is a law, enacted in 1993, that provides funding and multi-disciplinary planning to help meet the needs of children and families in Virginia. The Family Guide to CSA provides parents and families information on eligibility for CSA and other aspects of the CSA process. To read the guide please click here

FAQ for Families
The CSA FAQ for Families provides parents and families with a brief overview of the key elements of the CSA process. Please follow this link to read the FAQ.

Frequently Used Acronyms
A reference list of acronyms frequently utilized in CSA can be found here.

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